Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus January Start date * Are you passionate about delivering exceptional customer service? * Do you thrive in busy environments where every call counts? * Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: * Manage a high volume of inbound customer calls and emails, providing clear and helpful responses * Work towards daily call and performance targets * Resolve queries relating to accounts, deliveries, billing, and pricing efficiently * Prioritise and manage multiple tasks effectively in a busy office setting * Record customer data accurately in the CRM system * Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: * Experience working in a customer service or call centre environment * Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve * Confident working with numbers a...