At Netflights we’ve been comparing flights online since 1992 and about 1.5 million people fly out of the UK with us each year. On average, 86 Netflights customers sleep in our hotels every night. And more than 50 people jet off to Dubai with us every day. Basically, we’re pretty popular! We’re also part of dnata Travel Group, part of the Emirates Group.
In addition to our great website, we also have a contact centre for customers who prefer to talk to us about their travel plans. We’re now recruiting for a Travel Consultant to join this team and provide the excellent service our customers expect from us and that’s why our Trustpilot score is 4.6.
In this role you will answer inbound calls from our customers, matching their requirements and using your customer service skills and travel knowledge to recommend products that will enhance their travel experience.
This is a fantastic opportunity to use your passion for travel alongside your sales and customer service skills
Hours 37.5 hours per week over 5 days over 7 Monday-Saturday. 9am-9pm.
Salary: Basic £23809.50 + uncapped commission
Ideally you will have strong travel sales experience or have travelled extensively together with great customer service and sales skills. We would also welcome applications from anyone with a Travel & Tourism qualification.
When you join us, you’ll have an initial 3-week interactive training period with our inhouse training team. You’ll then join our ‘academy’ with dedicated support from your mentors and coaching and support from your team manager.
You will have lots of opportunities to enhance your product and destination knowledge – including product training from our destination team and suppliers. You’ll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!
Our bright, modern contact centre in Leyland is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:
1. Fam Trips – to give you the chance to experience the destinations and products you are selling
2. Incentives – these can range from bottles of wine to vouchers, days/evenings out, and fam trips or holidays.
3. Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
4. 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
5. Additional annual leave purchase scheme – so you can pursue your love of travel
6. Company pension scheme
7. Life assurance
8. Low-cost health care for you and your family
9. Employee Assistance programme
10. Mental Health First Aiders
11. Ongoing development – we have an in-house People Development Team
12. Industry/social events – including supplier events, office socials & parties and pop-up shops
13. Cycle to work scheme
14. Long service awards
15. Reward & recognition programme
16. Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
17. Volunteer days – one day’s paid leave each year to volunteer with a registered charity
18. dnata4good – supporting the local communities we work, live and thrive in
19. Refer a friend scheme
20. Free eye care tests
21. Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
22. Casual dress code
23. Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking