Role Description
The Cranfield University Commercial Team welcomes applications for the Project Leadership Programme. We are seeking candidates with substantial Programme Management experience within and Executive or Higher Education environment, particularly those with a strong track record of working with public sector clients.
About the Role
The Programme contract requires the delivery of consistently high standards of customer service to programme delegates, our client and partners, alongside effective support for internal stakeholders (primarily Faculty members and Associates delivering the Programme). In this role, the successful candidate will provide efficient, accurate and proactive programme support to delegates on the Project Leadership Programme, while also promoting their wellbeing throughout their time at Cranfield.
The successful candidate will work specifically on this contract, focused on providing a fully integrated, cost-effective and progressive service in support of the Project Leadership Programme (PLP), aligned to the SLAs set out in the contract. They will work aligned with the PLP Programme Director and delivery team to build and maintain relationships with the key client, whilst ensuring all events are delivered on time and to a high standard.
About You
With prior experience of working in service delivery roles, you will be able to demonstrate a track record of devising and delivering relevant, well-planned, engaging and innovative events. You will have significant and relevant work experience in client-facing roles and will also be able to demonstrate your ability to lead and manage a team.
Fully conversant with Microsoft Word, Excel and PowerPoint, you will also be experienced in using large customer contact databases and working with web software. Professional and credible, with a passion for delivering excellent customer service, you will also be able to demonstrate that you are able to work with a high level of accuracy to deliver our programmes on time and to the standards required. A background in Higher Education would be an advantage.
About Us
As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact .
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more .
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working .
Working Arrangements
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.