We are looking for a strong HR Operations Coordinator who understands the need to deliver an excellent experience to all our stakeholders, along with the skillset and curiosity to identify continuous improvement opportunities within our HR Operations processes. This is a busy global role requiring the successful candidate to organize, manage, and prioritize their workload effectively.
This role reports to the HR Operations Manager based in Belfast and is part of a global HR Operations team located across Bangalore, Belfast, Chicago, London, and New York.
The Person
* Customer Focus: You understand the importance of delivering an excellent experience to stakeholders, ensuring requests are prioritized and resolved effectively. You can view requests holistically and empathize with customers to provide value-added strategic support.
* Innovative Problem Solver: You can handle ambiguity and identify root causes to resolve requests. You also recognize trends to implement continuous improvements and automation.
* Relevant Experience: You have 3-5 years of HR Operations experience across multiple countries, supporting HR queries, systems, audits, and data. You are interested in process improvement and automation, with demonstrated success in implementing positive changes.
Key Responsibilities
* Triaging and resolving employee lifecycle and stakeholder queries via our ticketing system (JIRA) in line with SLAs and legislation, ensuring high customer service standards.
* Partnering with HR stakeholders (HRBPs, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits) on various projects.
* Supporting with first-level Workday queries and escalating as needed.
* Maintaining data integrity and compliance in Workday.
* Supporting the Benefits team with Absence Programs.
* Conducting internal and external audits regularly.
* Partnering with Payroll for monthly payroll processing to meet deadlines.
* Reviewing HR processes and documentation for updates.
* Supporting ad hoc duties as required.
* Identifying opportunities for process improvements and automation.
* Contributing to global HR projects.
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CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. We offer opportunities to impact markets, transform industries, and build careers. We invest in your success; you own your growth, working alongside industry experts.
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