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About The Role
A new role in our Technology leadership team, the Head of Product is a significant role responsible for transforming MO into a Product led organisation. This also includes managing the overall tech Product budget, leading the tech product domain teams across MO, and overseeing the strategy and management of technology products across MO.
The role will work closely with the business and Product Owners to define the vision, roadmap and budget required to deliver technology products within MO.
They lead close collaboration with cross-functional teams, including engineering and the business, to develop and execute product strategies that align with the company's vision and objectives.
As Head of Product, you will be responsible for:
Product Strategy and Vision:
* Develop and communicate a clear technical product vision that aligns with the company's strategic objectives and market trends.
* Work with the business areas to identify new market opportunities and drive the product roadmap to ensure a competitive advantage.
* Build out and evolve the Product capability within MO – working closely with stakeholders from the business, engineering and technology.
* Incubate and develop Product Owners where they are required and don’t currently exist in the business.
Product Development:
* Oversee the end-to-end product development lifecycle, from ideation to launch and ongoing management, ensuring timely and high-quality product releases.
* Work closely with the engineering and business teams to define product requirements and specifications.
* Conduct regular product reviews and ensure that product development stays on track and within budget.
* Own the budget for all tech product teams, leading decision-making on a regular basis to ensure it’s invested into the priority areas to achieve MO’s strategy.
* Work closely with stakeholders across the business to ensure product investments deliver effectively against the company and product objectives and benefits are realised.
Customer Focus:
* Champion a customer-first mindset throughout the product management function.
* Stay closely connected with customers and stakeholders, gathering feedback, understanding pain points, and identifying opportunities for product improvement.
* Support the analysis of customer behaviour and usage data to make data-driven product decisions that enhance user satisfaction.
Performance Tracking and Reporting:
* Define and monitor key performance indicators (KPIs) to measure product success and make data-driven decisions.
* Alongside the business, regularly report on product performance and present updates to the executive team and other stakeholders.
Collaboration and Communication:
* Play a strategic role in working with the business and technology leadership to agree and deliver strategic priorities across products.
* Be the voice of Product within MO – leading the transformation of MO into a product organisation.
* Build collaboration across multiple product teams, engineering and the business product owners/specialists.
* Work closely with product teams and key stakeholders to understand their requirements and ensure engineering solutions meet business needs.
Resource Management:
* Work closely with project and engineering teams to flexibly resource teams and deliver products for MO.
* Build internal Product teams where they do not already exist in the business.
* Coordinate with existing Product Managers/Owners in the business to align ways of working, deliver against metrics and size budgets.
Budgeting, Supplier and Cost Control:
* Prepare and manage the Product department budget, controlling expenses, and optimising spending while maintaining high standards of service delivery.
* Manage department suppliers appropriately ensuring value for money, and the timely delivery of services, aligning to the technology and company procurement and supplier strategy requirements.
Team Leadership:
* Lead, mentor, and inspire a team of product delivery managers, ensuring they have the necessary resources and support to excel in their roles.
* Foster a culture of innovation, accountability, and collaboration within the product team and across departments.
* Define ways of working and standards for Product in MO technology.
* Work with existing Product Managers and Product Owners in the business to define ways of working and build up a consistent approach to product management.
Build new Product capability:
Where there are gaps in the existing organisation, build new Product capability.
About You
Minimum Criteria
* Proven experience in a senior product management role, ideally within the technology industry.
* Previous experience managing the roadmap of multiple products across organisations.
* Experience of developing a product capability and associated ways of working in an organisation.
* Demonstrated track record of successfully delivering innovative technology products.
* Strong leadership skills with the ability to motivate and inspire a diverse team.
* Exceptional analytical and problem-solving abilities, with a keen eye for detail.
* Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders at all levels.
* Deep understanding of user-centred design principles and agile product development methodologies.
* Leadership qualities, including strategic thinking, influencing, decision-making, and problem-solving abilities.
* A strategic mindset with the ability to align product efforts with the company's overall vision and goals.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.
We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
* We find solutions
* We drive change
* We care
As a Motability Operations team member, the benefits you can expect are:
* Competitive reward package including an annual discretionary bonus
* 15% non-contributory pension (9% non-contributory pension during probation period)
* 28 days annual leave with option to purchase and sell days
* 1 day for volunteering
* Funded Private Medical Insurance cover
* Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
* Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
* Funded health screening for over 50s
* Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
* Employee Discount Scheme with an app to save on the go
* Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
* Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
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