Customer Experience Director
Location: Remote
Salary: £94,671.46 per annum
Closing Date: 19 December 2025
Were on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and youre decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service it could be you!
Were looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.
We know everyones on a journey these days, but were truly on one, evolving our operating model so that despite of our size and geography, were connected to our customers and communities and service delivery is responsive, easy, local and personal.
Youll be a subject matter expert in housing management and will be responsible for making sure were winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.
Through strong change and performance management, process review, systems and policy development youll continue to drive customer satisfaction, trust and efficiency, ens...