Hybrid – 2 days per week in the London office About Greenpark Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more. Our Values As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive ’, ‘ Acting Together ’, ‘ With Kindness ’ are the values that guide us. About the role We’re looking for a bright, proactive Account Manager to join our client services team, working on a luxury client. You’ll play a key role supporting the delivery of social and digital projects - helping keep work moving, on brief, on time, and always aligned to client goals. Your day-to-day focus: The connector who keeps clients and internal teams in sync, helping transform ideas into campaigns or workflows that deliver measurable results. Managing a large volume of daily client requests, prioritising effectively and helping to keep multiple workstreams moving at pace. Staying close to clients’ needs, managing the detail, and keeping communication clear, you’ll ensure great work lands smoothly and builds lasting client trust. No two days are the same: one moment you might be coordinating social content creators, the next shaping a data & insight brief with our SEO team or helping deliver a digital PR campaign. That variety should excite you. What you’ll do Act as a day-to-day client contact, keeping stakeholders actively informed on progress, next steps and actions, while building strong, personable relationships Take and review briefs with the Account Director/Client Lead and project team, translating client objectives into clear internal actions and deliverables Coordinate responses to briefs, bringing together the right internal specialists (strategy, creative, social, influencer, paid media, etc.) to deliver high-quality work Work closely with Project Management/Delivery to keep teams aligned, ensuring projects remain on brief, on time and on budget Lead or support regular project status updates and reporting, both internally and with clients Build a strong understanding of your clients’ business, competitors and industry landscape, sharing relevant insights with the wider team Start to apply a strategic lens to your work, understanding how individual deliverables contribute to broader client objectives Business Development and Commercial Awareness Ensure work progresses efficiently and to a high standard, keeping clients updated so that scopes can be closed smoothly and new opportunities raised Maintain day-to-day awareness of project financials by staying in close communication with the Project Manager. Flag any potential budget risks early and help keep projects on track Support the Account Director, Client Lead, and finance team by providing timely updates on the financial health of projects and accounts, following internal finance processes as required Be proactive in identifying opportunities to upsell, develop new work, or explore new areas that align with team and business targets About you 2–3 years experience, ideally within a digital or social agency Working knowledge of Search and Social channels Strong interest in digital media, AI, paid and owned content, social and influencer marketing, with examples to demonstrate Highly organised with strong attention to detail and reliable follow-through Confident communicator, both written and verbal, with a professional and positive approach. Being able to work with clients from different backgrounds / cultures Collaborative team player who remains calm, curious and solution-oriented under pressure Proactive, self-starter mindset with the curiosity and drive to take ownership and make things happen ( we’ll support your development) Bonus if you have luxury brand experience Demonstrate Greenpark’s core values: Strive: Take ownership, ask questions and seek feedback to continually improve your work and growth Act Together: Collaborate closely with delivery teams, keep everyone aligned and strengthen the collective outcome With Kindness: Communicate openly and respectfully, bringing empathy and composure to every interaction How we’ll support you 25 days of holidays UK bank holidays and your birthday off. Christmas Closure - (extra days on top of your holiday allowance!) A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc) Private pension and private healthcare insurance. Access to Free VDU Eye Tests and Employee Assistance Programme (EAP). Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards). Referral Bonus Scheme. Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events. Enhanced maternity/paternity leave allowances. WFA policy – work from abroad for up to 4 weeks per year. Yearly Calm subscription Access to Learning and Development platforms and courses to further career At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive. All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.