Do you thrive on delivering exceptional customer service and going the extra mile? Are you passionate about getting things right the first time and being the reliable voice that customers trust?
Our client, a global logistics company based in south Cambridge are on the lookout for a Customer Care Coordinator to join their dynamic team, acting as the first point of contact for our commercial clients across the globe. This is not your average support role this is mission-critical service at its best, handling end-to-end international shipments of life-changing pharmaceutical and healthcare products.
Responsibilities of the Customer Care Co-ordinator:
* Owning the customer experience from first contact through to delivery
* Managing global shipping orders in close coordination with internal departments
* Building long-term relationships with key customers and suppliers
* Handling documentation, queries, and complaints efficiently and empathetically
* Taking full ownership of the issue resolution process, because you care that it’s done right
What you will need to succeed as the Customer Care Co-ordinator:
* A customer-first mindset with a strong sense of accountability
* Experience in B2B customer service, logistics, or supply chain is a big plus
* A natural problem-solver who stays calm under pressure
* Excellent communication skills, both written and verbal
* Someone who loves building relationships and thrives in a team setting
Hours – Monday to Friday, 40hpw, initially starting 8.30am – 17.30 whilst in training and then will move onto a rotating shift pattern operating between the hours of 7am – 6pm. There is flexibility when required.
This role is 100% office based
In return you will receive: 25 days holiday plus bank holidays, discretionary annual bonus scheme, Private medical Insurance, wellness programme and a generous non-contributory person scheme and plenty of car parking available.
If you are interested in finding out more about this position, please submit your CV