Detailed job description
and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education and Qualifications
Essential criteria
1. Educated to degree level or equivalent technical qualification e.g. in Microsoft (MCP), Cisco (CCNA), or qualified by experience.
Knowledge and Experience
Essential criteria
2. Significant experience working in an ICT Service Management environment.
3. Significant experience in use of a Service Desk application for the management of IT incidents.
4. Sound knowledge of the following technical products; Windows, Active Directory Microsoft Office 365, NHSmail & Microsoft Outlook, McAfee or equivalent anti-virus software, Networking standards e.g. TCP/IP, BitLocker/McAfee Endpoint, HP Printers.
Skills, Abilities and Attributes
Essential criteria
5. Active and extensive problem solving and analytical skills.
6. Ability to communicate complex technical issues to a non-technical audience.
7. Ability to work under own initiative to tight deadlines, prioritising workload effectively.