A dynamic and forward-thinking manufacturer of site safety products providing a wide range of products are seeking a customer care specialist to join an expanding team. In this role, you will be expected to deliver excellent service standards by acting as the front-line relation with customers across all channels and product categories.
As a growing company, they offer opportunities for growth and advancement, as well as a supportive and inclusive work environment. If you are interested in a career that will be both interesting and allow you to progress your skills, then read on
Company Benefits- £30K DOE, 33 Days Holiday Entitlement, Pension, Company Events, Free Parking
Customer Care Specialist- Responsibilities include:
* Working closely and collaborating with Sales, Marketing, Operations, Logistics and Finance colleagues to ensure that customer issues and situations are investigated, and solutions are determined in a timely, friendly and professional manner.
* Effective call handling demonstrating strong listening and speaking skills to respond to customer inquiries and concerns clearly and accurately.
* Providing well written communication responses in a courteous and timely manner to enquiries received via email, website contact us and handwritten letters.
* International sales liaison with sales managers and external agents on a daily basis via email and telephone regarding order status, stock status and special-order requirements.
* Accurately entering customer orders received via email, fax, phone onto Sage / Xero and the access database to allow prompt processing and despatch in line with customer needs and expectations, and any potential discrepancies are avoided.
* Co-ordination and interaction with the Country Sales Managers to ensure export customers specific requests are met in terms of order entry, despatch / shipper collection dates, delivery presentation standards and all administration complies with Government Custom & Excise requirements.
* Ensuring the correct procedure is followed when agreeing and arranging stock returns / product uplifts in conjunction with the sales and operations teams. POD request handling
Customer Care Specialist- Requirements include:
* Good communication skills, able to interact at all levels and build trust and positive relationships.
* Conveys confidence through a strong work ethic and positive attitude, a rounded team player who provides excellent speed of service to internal and external customers.
* Well-presented, polite, tactful and able to handle customer and consumer complaints in a calm manner.
* Confident in dealing with difficult situations whilst willing to learn and be adaptable.
* Good organisational skills, accurate, reliable and the ability to prioritise and work effectively whilst respecting deadlines.
* Numerate, supported by good attention to detail and an analytical approach.
* Strong PC literacy / computer skills and has a solid competency in the use of MS Excel, Word, PowerPoint & Outlook.
* Minimum 2years experience in a commercial environment, exposed to supporting overseas customers and external parties.
* Strong track record in a relevant administrative role that provides a solid understanding of the sales / customer arena.
* Educated to GCSE or equivalent
* Familiar with, either B2B multi country customer relationships, or an SME manufacturing business would be beneficial.
* Relevant construction or safety market and / or company knowledge
* Knowledge of Sage 200 and Xero would be an advantage.
Schedule- Monday-Friday 40 Hours
If you do not meet all of the requirements for this position, still apply If you think you can bring value to this role, then we want to hear from you. If you or a friend you refer do not hear back from us within one week, it is likely you have been unsuccessful on this occasion. However, we will endeavour to find you another opportunity should this be the case and look forward to receiving your application