We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. Exciting new opportunities have now arisen that will play a pivotal role in helping us to fully realise our aspirations and continue our improvement journey.
This is a varied and challenging role providing support to existing tenant / resident groups, encouraging new groups to form, facilitating focus groups, supporting the Tenant Forum and encouraging tenant involvement in scrutiny of services.
We are looking for an enthusiastic individual with a genuine interest in customer service and client relations, knowledge of the housing business, a passion to improve our services, and who shares and demonstrates our values of empowerment, respect, integrity, and adaptability.
As well as having excellent interpersonal and customer care skills, you will have experience in stakeholder participation, consultation methods and customer insight techniques, experience of coordinating and managing a range of meetings and events.
If you would like more information about the role, please contact Vanessa Cookson, Strategy & Engagement Manager on (01909) 533160.
We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. You can read about all our employee benefits here.
We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.
To apply please click Apply online to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills and achievements.
Please note that the application process will require you to upload your CV. If you don’t have one to upload, you can download a CV template we’ve created to help you get started.
Candidate Information Pack
Job Description
Person Specification
Closing date: 22 February 2026
We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.
Interview date: 9th March 2026
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