About You
Are you a highly organised coordinator who thrives in a fast-paced, performance-driven environment? Do you enjoy being at the centre of operations, keeping things running smoothly, solving problems, and supporting teams to deliver results?
We are looking for an Operations Coordinator to play a key role within our Commercial Operations team. Acting as the central point of support, you will help drive consistency, quality, and efficiency across sales processes, systems, and reporting.
This role requires someone with strong coordination and administrative experience, excellent attention to detail, and the ability to manage multiple priorities with pace and accuracy. You will be confident working with systems and data (including CRM platforms such as Salesforce), supporting reporting, and ensuring processes are followed and continuously improved.
You will work closely with a wide range of stakeholders, from sales teams to senior leaders, so strong communication skills and a proactive, solutions-focused mindset are essential. Above all, you will bring energy, organisation, and a commitment to delivering high standards in everything you do.
You will play a vital role in supporting the delivery of key business targets, ensuring operational processes run efficiently, audits are met, and teams are equipped with the tools and information they need to succeed.
Benefits of joining our sales team:
Financial:
* Competitive Salary + Discretionary Bonus
* Company Pension Scheme
* Life Assurance
* Professional Subscriptions paid for
Lifestyle/Health & Wellbeing:
* 24 days holiday (rising to 28) plus Bank Holidays (in lieu)
* 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
* Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
* Colleagues Benefit Booklet with a range of store offers discounts and promotions
* On-site parking, Monday to Friday working pattern, 37 hours per week
* Family Friendly Policies
Why Join McCarthy Stone
At McCarthy Stone, we are committed to delivering exceptional experiences for our customers and building high-performing, collaborative teams.
This role offers the opportunity to:
* Play a key role at the heart of a commercial and operational function
* Gain exposure to sales processes, systems, and performance reporting
* Work closely with a wide range of stakeholders across the business
* Develop your skills in coordination, systems, and operational delivery
What You Will Do:
* Be the Operational Hub: Act as the first point of contact for the Operations Team, ensuring queries are handled quickly and effectively
* Support Sales Processes: Assist in embedding and maintaining sales processes and systems, working closely with Sales Teams and stakeholders
* Drive Quality & Compliance: Support audit preparation, assurance testing, and ensure accurate documentation and process adherence
* Enable Team Performance: Provide cover and support across functions such as Part Exchange and Sales Coordination to maintain continuity
* Manage Systems & Data: Support Salesforce updates, conduct UAT testing, and ensure data accuracy across systems
* Own Reporting & Insight: Produce regular and ad-hoc reports to support decision-making and performance tracking
* Coordinate Activity: Organise meetings, events, documentation, and operational logistics across the team
What We are Looking For:
* Strong organisational and coordination skills, with the ability to manage multiple priorities
* Experience in administration, operations, or coordination within a fast-paced environment
* A confident communicator, able to work with a wide range of stakeholders
* High attention to detail and a focus on accuracy and process compliance
* Proactive and solutions-focused, with strong problem-solving skills
* Comfortable working with systems and data (e.g. Microsoft Office, Salesforce or similar CRM)
* Resilient, adaptable, and able to thrive under pressure
Ready to lead high-performing partnerships that do more than support sales - they drive results?
If you are a commercially focused leader who thrives on performance, relationships, and delivering impact, we want to hear from you.
Apply now and play a key role in shaping the future of retirement living with McCarthy Stone.
At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.