Salary: £39,000 - 79,000 per year Requirements: 1–2 years experience working in IT, ideally within a Managed Services environment Experience supporting Windows 7 / 10 / 11 Experience with Microsoft Active Directory Experience with Exchange / Office 365 Knowledge of Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Strong incident triage and troubleshooting skills Excellent communication and customer service skills Experience with ITSM tools (desired) Azure platform experience or Azure Fundamentals certification (desired) Networking or cloud certifications (desired) Responsibilities: Provide first-line technical support via telephone and remote tools Monitor alerts from proactive monitoring systems and manage events accordingly Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Participate in out-of-hours support, on-call, or overtime when required Technologies: Active Directory Aruba Azure Cloud Support ITSM Office 365 Windows ServiceNow More: We are an experienced and customer-focused IT service provider located in Thatcham, dedicated to delivering excellent support within a fast-paced Managed Services environment. Our team values a positive customer experience and aims for first-contact resolution. We offer enhanced benefits including 25 days annual leave plus bank holidays, a holiday purchase scheme, enhanced employer pension contributions, private medical cover, and family-friendly policies. Join us and become a vital part of our commitment to service excellence. last updated 4 week of 2026