Overview
We are seeking an organised person to join our client’s team as a Customer Service Administrator. Based in Thetford, this is a permanent position working 36.5 hours per week between 8:30 – 17:00 Monday to Thursday and 8:30 – 14:15 each Friday. The annual salary on offer is negotiable, depending on experience.
Responsibilities
* First port of call for answering telephone
* Print, collate and distribute order paperwork
* Liaison with customer to ensure all purchase order information is correct
* Work closely with the stores department to ensure product availability and keep the customer informed
* Monitor, maintain and expedite incoming order entry email database and forward non-order entry items to other relevant departments
* Setting up new accounts for proforma customers
* Communication with the Production department when changes, problems and requests arise, performing related administration
* Amending customer orders as required to ensure all paperwork is current and up to date
* Covering the reception and greeting customers as required
* Enter sales orders
* Verify all customer information is correct and up to date
* Review all orders to ensure information is accurate
* Respond to customer queries and problems by telephone and email
* Liaise with other departments to meet customer requirements
* Be prepared to assist the department with other duties as required
The Requirements
This opportunity would suit somebody who enjoys working as part of a team, being an accurate worker with a fine attention to detail and has previous experience in a similar, office-based position.
* Previous experience within a similar commercial, office-based role is essential
* Data input experience with an understanding of the importance of attention to detail, and the ability to be accurate in your work
* Excellent customer service skills
* Professional communication skills both written and verbal
* A keen eye for accuracy and attention to detail
* Good IT skills
* The ability to work well on your own and as part of a team
How to Apply
Please apply to Kate Howes through our website or alternatively, you can email a copy of your CV to kate@horizoneast.co.uk
We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.
About Horizon
Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!
GDPR
Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
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