Job Description
Role: D365 Solution Architect Duration: 6 Months Location: Newcastle, UK Mode: Hybrid (2-3 days in a week)Job Description: The RoleYou will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem.Your responsibilities:Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagementsOwn end-to-end solution definitions include functional, technical, integration, and data architectureEngage directly with customer stakeholders to understand business processes, challenges, and outcomesDesign and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate valueDefine application landscape including Dynamics 365, Power PlatformEnsure solutions align with non-functional requirements such as security, scalability, performance, and complianceProvide architectural governance, design assurance, and technical leadership during deliveryGuide and mentor functional consultants and developers across the delivery lifecycleSupport activities including solution walkthroughs, estimates, and technical responsesYour ProfileEssential skills/knowledge/experience:10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environmentsStrong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case managementProven ability to design and build POCs, demos, and reference implementationsDeep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)Experience designing integrationsStrong customer-facing skills with the ability to communicate complex solutions clearlyExperience working in regulated or large-scale environments with strong governance needsAbility to balance out-of-the-box capabilities with configuration and customisationDesirable skills/knowledge/experience:Experience with Copilot, AI-enabled customer service, or knowledge management solutionsExposure to public sector or highly regulated industry programmesTPBN1_UKTJ