Overview
We are looking to recruit a Service Administrator to support the delivery of our Support at Home Service. Our dedicated team prioritises wellbeing and independence, offering much more than traditional cleaning and shopping services. We provide companionship, emotional support, and practical help to ensure clients feel comfortable and supported in their own homes. As a Service Administrator, you will provide efficient and professional administrative support to ensure the smooth running of the service. You will be the first point of contact for referrals and enquiries, helping coordinate appointments and ensuring accurate records and reporting are maintained.
Responsibilities
* Manage enquiries, schedule new referrals and review appointments using the CRM system
* Maintain accurate and up-to-date digital records, prepare reports, and support monitoring processes to evidence outcomes and impact
* Process customer payments and manage queries in relation to suppliers and other ad hoc finance matters
* Prepare information for reports and support monitoring processes to evidence service outcomes and impact
* Assist in organising and supporting recruitment and onboarding
* Support the collection of data for service evaluation and reporting
* Provide general administrative support to the project team to ensure the smooth day-to-day running of the service
Qualifications
* Be able to demonstrate a person-centred approach when communicating with clients by phone or email
* Have a caring and empathetic attitude with a focus on helping people to maintain independence
* Have excellent communication skills, both written and verbal
* Possess strong organisational skills with the ability to manage multiple tasks and deadlines
* Be confident using IT systems including CRM databases and Microsoft applications
* Be able to maintain confidentiality and handle sensitive information in line with GDPR
* Have an understanding of safeguarding and information governance procedures
* Be able to work effectively as part of a team and support colleagues across the service
* Hold a full valid driving licence and have access to a car for business purposes
Benefits
* Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
* A friendly and inclusive culture
* 25 days annual leave increasing to 30 with length of service + bank holidays
* Workplace pension scheme
* Access to Employee Assistance Programme
* Staff discount card for hundreds of High Street shops and online services
* Blue Light card eligibility
* Travel expenses will be paid for all journeys required for work, excluding travel from home to base
* DBS: This post is eligible for a basic DBS check and all the associated costs will be met by the employee
#J-18808-Ljbffr