Salary: £28,000 - 32,000 per year Requirements: Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair Understand PC architecture Have advanced expertise in Windows-based systems, endpoint networking and security Possess excellent verbal and written communication skills Be highly organised Have a full clean driving licence Responsibilities: Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management Take full ownership of technical issues, including their management, resolution and escalation Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking Maintain clear, professional and effective communication with both internal stakeholders and external customers Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team Lead and manage customization projects through POC completion before transitioning ownership to the sales team Ensure effective technical handovers between team members when required, enabling continuity and consistency Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests Provide on-site technical support for customers & partner activities, as needed Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently Technologies: Hardware Support Salesforce Security Windows Network More: We are seeking a Technical Support Assistant to join our team in Telford. This role offers a competitive salary of circa £28,000 plus benefits. You will provide comprehensive technical support to our customers throughout all stages of the sales cycle, working closely with the sales team and service teams to ensure smooth operations. Our environment fosters collaboration and efficiency, and we are committed to supporting your growth within the company. last updated 5 week of 2026