Rehoming Manager – Dogs Trust
Shoreham-By-Sea, England, United Kingdom
Responsibilities
* Promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions.
* Lead, manage and develop the rehoming team, instituting a performance‑based approach focused on meeting objective‑based and customer‑service targets.
* Collaborate with other managers to optimise kennel occupation and ensure appropriate assessment and triage of dogs is completed.
* Drive a culture of continuous improvement across all public‑facing activities, focusing on colleagues’ development and wellbeing and a consistently positive experience for volunteers.
Qualifications and Experience
To be successful you will need:
* Experience leading a small, diverse team, with a focus on driving high performance, delivering excellent customer service and meeting targets.
* Operational management experience, with the ability to make decisions swiftly and effectively, and a solution‑focused approach.
* Excellent communication skills, including the ability to have challenging conversations empathetically.
* A passion for rehoming dogs and the work Dogs Trust does.
Work Conditions
This is a live‑in role with accommodation accessed by a flight of stairs.
The role includes working every third weekend and regular night duties 2‑3 times per week.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four‑legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
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