Automotive Helpdesk Engineer (with German)
Posted 2 days ago. Be among the first 25 applicants.
Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions. With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground. Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
Responsibilities
* Liaise with dealership personnel at all levels, with Team Leader(s)/Project Management on vehicle case histories, trends and analysis, and with Customer Engineers/Staff on all issues directly associated with helpdesk.
* Record data as required into a computer system.
* Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
* Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management.
* Write and circulate data to other helpline engineers / project management / customer / customer dealer staff when necessary.
* Complete and provide information for company documentation as necessary (travel expense reports, corrective action requests, timesheets etc.).
* On an exception basis, make travel arrangements and perform any other ad hoc duties as required.
Qualifications
* Engineering or automotive background (advantageous).
* Fluent in written and oral German and English (essential).
* Customer‑oriented focus.
* Computer literate.
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location
* 40 hours per week.
* 12‑month fixed term, possibility to extend.
* Hybrid, Colchester (2 days in office).
* Starting annual salary £29,000 after probation £31,000.
Additional Information
* Consumer Engagement.
* Parts, Accessories & Service Performance.
* Actionable Insights.
* Repair Optimization & Compliance.
* Learning Solutions.
* Distribution & Sales Performance.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Automotive
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