Job Details
Description
Hire Account Handler
Old Dalby
£29,000 (dependant on experience)
Position Overview
The Hire Account Handler main purpose is to handle a Project from start to finish, and build up client relationships for the Dry Hire and Product Sales sectors. Additionally, they will develop and maintain existing client relationships and produce Dry Hire and Consumable quotations for clients.
Company Benefits:
1. Private Healthcare after 12 months of continuous service
2. Employee supported volunteering
3. Enhanced family leave provisions
4. Perkbox and Employee assistance Programme
5. Company sick pay
6. Employee recognition scheme
7. Generous employee referral scheme
8. Clearly defined Career path (and all the important support along the way)
9. Access to state-of-the-art technology
10. Global presence and opportunities worldwide
11. Long Service Programme
Key Job Responsibilities
12. Deliver World-Class Service to our external and internal customers
13. Handle a project from start to finish, including but not limited to:
14. Book equipment utilising the equipment within our own inventory
15. Arrange transfers between depots where required
16. See the Big Picture by arranging sub hires efficiently and effectively
17. Book internal and external transport
18. Liaise with Asset Logistics when a Project/Job is ready to print
19. Manage payment terms and invoicing schedules
20. Book and arrange replacement equipment to be delivered to a client
21. Drive Results by building up client relationships, maintaining and retaining them for the Dry Hire and Product Sales sectors. Also, taking enquiries from customers and producing accurate quotes for Dry Hire and Consumable Sales.
22. Communicating effectively across all departments of the company
23. Out of hours emergency contact – receive calls and deal with any issues, whether that’s advice or organising extra or replacement equipment to be delivered
24. Represent us at exhibitions such as PLASA Show, PLASA Focus and ABTT
25. Keep all work-related information confidential and always acting in a professional manner, in all work and industry-social situations
26. Keep yourself up to date with new trends, products & new technology in the industry
27. Do the Right Thing by following all safety practices and policies
28. Greeting visitors and asking them to sign in and put on a high vis if applicable, making them aware of our H&S practices and policies
29. When required, taking card payments for Hires and Sales
30. Value People by promoting a collaborative, inclusive and mutually supportive environment
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Competencies
31. A real people person who is confident, friendly, calm, and approachable with a generally cheerful demeanor, has an engaging personality and a sense of humour
32. Excellent telephone manner
33. Enthusiastic and self-motivated
34. A proven track record showing successful business development, and a real desire to succeed in business
35. A strong negotiator with the ability to persuade
36. Well presented
37. Articulate with great verbal and written communication skills
38. You are used to working on multiple projects at once, and can prioritise
39. Used to working to tight deadlines
40. Excellent planning and time management skills
41. Knowledge of standard packages such as Outlook/Word/Excel/Powerpoint and also hire tracking systems (easyjob preferred)
42. Confident presenting in front of large groups of people
43. Ability to work in a team and on your own
44. Previous experience within the industry is essential
Work Environment
Work is performed in a warehouse and office environment. Team members must adhere to appearance guidelines as defined by Encore. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications