Join to apply for the Client Relationship Executive role at Set3 Solutions
Base pay range
Salary: Starting at £30,000 per year, depending on experience, plus a yearly bonus based on company performance.
Hours: Monday to Friday, 9:00 am - 5:00 pm with a one-hour break.
A hands‑on role focused on building strong client relationships, understanding customer needs, and supporting business growth. Set3 Solutions is a leading UK partner for ManageEngine, a global suite of IT management tools. We provide licensing, consultancy, training, implementation and general technical services across the entire product range. With steady year‑on‑year growth, we aim to expand our small, friendly team.
Key Responsibilities
* Maintain active engagement with all customers, conducting regular check-ins via phone, email, video calls, and social media to keep communication consistent and meaningful.
* Track account health, usage trends, and customer satisfaction to anticipate issues and spot opportunities for growth.
* Gather and log client feedback to inform marketing, sales, and product decisions, acting as the “voice of the customer.”
* Identify new business, up‑sell, cross‑sell, or renewal opportunities and coordinate internal follow‑ups.
* Book, prepare, and run meetings with clients and internal teams, ensuring pre‑meeting briefs, collateral, and follow‑ups are in place.
Marketing and Communication
* Support marketing and engagement activity by creating LinkedIn posts, email campaigns, and short content pieces, liaising with ManageEngine’s marketing teams where appropriate.
* Stay up to date with the latest ManageEngine updates, products, and events, sharing relevant information with clients and internal teams.
* Collect testimonials, success stories, and reviews to support marketing and advocacy efforts.
Events and Networking
* Represent Set3 positively at tech shows, industry events, and informal client networking opportunities.
Insight and Reporting
* Track engagement metrics, analyse trends, and provide actionable insights to internal teams to improve client satisfaction and business outcomes.
* Maintain and improve CRM records to ensure accurate and up‑to‑date customer data.
About You
* Confident communicator, comfortable engaging clients across multiple channels.
* Creative and flexible, with an interest in marketing, social media, and client engagement tools.
* Organised, proactive, and able to manage multiple priorities and accounts.
* Collaborative, able to build rapport across teams and stakeholders.
* Previous experience in client‑facing roles is desirable, but initiative, adaptability, and a proactive approach above all.
* Familiarity with CRM systems and marketing tools is advantageous but not essential.
Benefits
* 23 days’ annual leave, plus public holidays.
* Your birthday off each year.
* Yearly bonus based on company performance.
* Friendly, supportive, and flexible working environment.
* Office located in a picturesque area, with gardens, countryside walks nearby, and on‑site parking.
* Full training provided, with ongoing opportunities to expand your knowledge across the ManageEngine product range.
* Modern Apple‑based office hardware, including a Mac Mini (no slow computers here!).
Seniority level
Entry level
Employment type
Full‑time
Job function
Manufacturing
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