We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like-minded enthusiasts with the best clothing, footwear, and equipment across the world.
Role Overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing excellent customer service.
Responsibilities
* Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to increase store success.
* Analyze sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying opportunities operationally and commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Assist in managing day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including units, conversion rate, ATV, and UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction scores meet or exceed company benchmarks.
* Assist in keeping operational costs within the budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
* Passionate about retail with a good understanding of current trends and competitors.
* Experience in coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analyzing KPI data to make commercial decisions.
* Keen eye for detail and commerciality; visual merchandising experience is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
We know our employees work tirelessly to make JD Group successful. We offer some amazing benefits:
* Quarterly discretionary bonus schemes.
* Company discount of 30% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to digital health and well-being services via TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Access to apprenticeships and accredited qualifications—earn while you learn (England Only).
* Company Sick Pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks and support initiatives for positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums for positive influence.
* Incremental holiday allowance.
Due to high application volumes, it takes time to review all applications. If you don’t hear within two weeks, consider your application unsuccessful. Candidates meeting the criteria will be contacted for a first-stage meeting with the talent team, followed by an interview with the hiring manager. Thank you for your time.
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