The Colo-Rectal Support Worker will work closely with the colo-rectal clinical team, Cancer Services and Information Services to assist in the coordination of patient care and support.
Under the guidance and supervision of a registered practitioner the Colo-rectal Care Support Worker will facilitate and support patients to regain as normal a life as possible.
Give advice about how to minimise their risk of developing further cancer-related problems.
Give practical and psychological Support to patients undergoing Stoma Surgery.
Give advice about possible signs of recurrence or long-term effects of treatment.
Enable patients to re-access specialist services without delay should they need to do so.
The post holder will be working mainly at hospital environment., The Colo-rectal Support worker will work independently within cancer standards and operating procedures.
To use own initiative to support Clinical Nurse Specialist (CNS) e.g. wound care, triage fitting of stoma and wound appliances to assist cancer patients throughout the cancer pathway.
To provide support and care to the holistic needs of colo-rectal cancer patients and stoma patients, navigating them through complex health, psychological and social care support and interventions, to ultimately improve the colo-rectal patient experience.
To facilitate, enable and support the multi-professional workforce in the co-ordination of a consistent approach to high quality, evidence based person centred care and support e.g. supporting patients through results, information and signposting.
To contribute to the adjustment or modification of patient individual care plans and disseminate information to the multi-disciplinary team.
Will require fine motor skills for undertaking clinical duties such as venepuncture and the taking of accurate patient observations. Will also require good keyboard skills for entering information into the computerised system.
Be responsible for the communication of condition related information regarding any changes in the patients' condition to the appropriate key worker/consultant or member of the Colo-rectal team., Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
and/or Knowledge
Educated to NVQ level 3 or equivalent or willing to work towards.
Evidence of continuing professional development.
Good knowledge and understanding of health services in Wales.
Good knowledge and experience of Stoma care and Stoma care patients or willing to undertake traaining.
Good knowledge and understanding of colo-rectal cancer and treatments.
Good knowledge and understanding of the emotional, psychological, social and financial impact of cancer diagnosis, treatments and recovery on an individual and their family.
Undertake communication training specifically dealing with difficult situations.
Good knowledge of cancer nursing terminology.
Cancer care qualification/training/experience of working with bowel cancer patients
Knowledge and understanding of cancer nursing services in Cwm Taf Morgannwg
Knowledge of the patient cancer pathway.
Knowledge and experience in care of stoma patients.
Phlebotomy, Experience of working in an NHS organisation.
Experience of working in cancer services specifically colo-rectal cancer.
Excellent communication and interpersonal skills.
Computer literate and experience in the use of database packages, presentations, data entry and retrieval.
Able to communicate to a high standard both in writing and verbally.
Ability to work unsupervised.
Proven experience of, and ability to work well with, a range of cancer associated stakeholders including clinicians and managers.
Experience of Multi-Disciplinary Team Working.
Track record of influencing and engaging staff.
Understanding of the importance of high quality information and associated confidentiality issues.
Application Form Interview
References
Aptitude and
Abilities
Ability to develop and compare a range of options based upon complex facts or situations.
Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
Understanding of providing excellent customer service.
Be able to demonstrate tact and diplomacy when working with others.
Be able to maintain dignity and confidentiality sensitively with distressed patient and their families utilising excellent communication skills.
Ability to concentrate under pressure with frequent interruptions.
Ability to speak Welsh
Interview
References
Values
Flexible approach to work.
Ability to prioritise workload when there is a high volume and work to tight deadlines.
Methodical, reliable and able to work to a high standard under time restrictions and work pressure.
Motivated, able to work as part of a team.
Innovative and well organised.
Enthusiasm for training and development.
Demonstrates self-motivation and enthusiasm.
Proactive and able to use own initiative.
To be compassionate, caring and professional to patient, family and care givers., Ability to travel in a timely manner.
Able to work hours flexibly.
Satisfactory DBS check.
Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board - Join CTM
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The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable., Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
+ We listen, learn and improve
+ We treat everyone with respect
+ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
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