Job overview To be part of a team that is responsible for the monitoring of the Soft Services Contractor that provides the services cleaning, portering service including car parking, waste streams, security, catering and linen services within the South Warwickshire NHS Foundation Trust. To ensure they are compliant to the agreed contract and associated administrative tasks for the Facilities Department. Advert To be part of a team that is responsible for the monitoring of the Soft Services Contractor that provides the services cleaning, Portering service including car parking, waste streams, security, catering and linen services within the South Warwickshire NHS Foundation Trust. To ensure they are compliant to the agreed contract and associated administrative tasks for the Facilities Department. Working for our organisation SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts. Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded. There is automatic enrolment to the Company pension scheme, with the Company contributing 5%. A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme. There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being. Detailed job description and main responsibilities Communication · To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide. · Maintain good communication links with contractors. · Communicate, establish and maintain professional relationships with: Ø External contractors Ø Infection Control Department Ø Heads of Nursing and Matrons Ø Ward Managers Ø Senior Trust staff · Liaise with other departments and services to disseminate information efficiently. · Regularly communicate, establishing and reporting baseline responsibility with direct line manager. · Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide. · Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications · Ensure that any breach in standards is reported promptly to your line · Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary. Domestic Services In line with the Domestic Cleaning specification: · Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate · Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted · If any maintenance/ nursing/equipment issues found raise with relevant department · Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe · Results spread sheet to be updated to Head of Operational Facilities on a weekly basis Linen Services · Monthly stock take of staff uniforms · Monitoring of the Contracted Linen Supplier to ensure compliance with specification Portering · Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers · Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing. Car Parking · Process parking permit applications and renewals efficiently and accurately · Respond to customer enquiries by phone, e-mail and in person · Provide administrative support to the Parking Team · Maintain accurate records of parking usage, payments, and enforcements action · Escalating Parking Charge notices to the nominated car parking management provider for swift resolution · Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas General Duties · Producing and typing up of all audit results in a timely manner · Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme · Assist with processing of invoices for all sections under Hotel Services Department