Overview
Schneider Electric has an exciting opportunity for the right person to join our team as an Onsite IT Support Engineer in our office in London.
Your mission:
As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on‑location at Schneider Electric facilities, including but not limited to the following.
What you will do:
* Act as IT Owner for the site
* Provide VIP support with a high level of service
* Align with Employee Experience teams & strategy
* Serve as a Digital Citizen model, business partner and IT role model
* Guarantee Schneider Digital Strategy, policies, and rules
* Partner in change management adoption, new ways of working and ATAWAD
* Provide technical support for special events such as annual meetings, board meetings, training sessions for both internal and external end users
* Provide IT support based on the TechStop model
* Provide desk‑side support services to end users when incidents cannot be resolved remotely through the Service Desk
* Provide HW Break & Fix support services to end users when hardware incidents require replacement of a defective whole unit by an equivalent one
* Provide Hand & Eyes support to operate technical task requests on infrastructure equipment, under the control of the remote administration team
* Deploy and manage non‑network attached printers, storage devices and miscellaneous peripherals in conjunction with remote teams
* Provide physical on‑site and/or remote support services for end users in remote locations
* Provide on‑site support for server maintenance upgrades
* Provide L1 support for audio/visual equipment
* Perform and support hardware and software IMACDs, reinstallations, updates and downloads
* Occasional travel to remote sites
About you:
* Experienced providing VIP user support
* 3+ years end‑user support experience across different platforms
* Excellent verbal and written communication skills
* Self‑motivated, proficient in managing own workload and able to prioritise tasks
* Experienced with ITSM tools
* Committed to continual learning of the latest platforms and technology tools
* Broad technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
* End‑user mindset oriented
* Excellent research, analytical, and problem‑solving skills
Diversity & Inclusion
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. It is an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. Our teams are stronger when our employees reflect the diversity of the communities and customers we serve.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
Apply now
Please submit an online application to be considered for this position. This position will be posted until filled.
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