OPERATIONS COORDINATOR - JOB SPECIFICATION
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Company: Brand McKenzie Limited
Location: Borehamwood
Working Hours: 9:00 AM 5:30 PM (37.5 hour week, Monday to Friday)
Holiday Entitlement: 20 days' annual leave (plus bank holidays)
Salary: Competitive, based on experience
About Us
Brand McKenzie Limited is a creative and dynamic wallpaper company known for its bold, artistic, and unique designs. We supply high-end wallpapers to clients both in the UK and internationally. As our business continues to grow and we expand our product portfolio, we are seeking an experienced and strategic Operations Coordinator to lead our administrative functions and support our business expansion.
Job Overview
We are looking for a highly organised, proactive, and self-motivated Operations Coordinator to oversee and optimise our day-to-day operations. This role goes beyond traditional administration, requiring someone who can think strategically, improve processes, manage systems, and coordinate multiple priorities simultaneously. The ideal candidate will take ownership of order management, logistics coordination, customer service excellence, and operational efficiency while supporting the Directors with key business activities.
Key Responsibilities
Operations & Order Management
Oversee the complete order lifecycle from receipt to delivery, ensuring accuracy, efficiency, and exceptional customer service
Implement and maintain systems to track orders, stock levels, shipments, and customer interactions
Identify opportunities to streamline processes and improve operational efficiency
Generate regular reports on order volumes, delivery performance, and operational metrics
Manage relationships with key customers, addressing complex queries and resolving issues proactively
Logistics & Supply Chain Coordination
Coordinate and optimise national and international shipments, ensuring compliance with all regulatory requirements
Negotiate with couriers and freight companies to secure competitive rates and reliable service
Manage customs documentation, export paperwork, and international shipping protocols
Track shipments, anticipate potential delays, and implement contingency plans
Maintain relationships with logistics partners and evaluate service performance
Sample Management & Distribution
Oversee the sample distribution programme, ensuring timely and accurate dispatch to customers, stockists, interior designers, and press contacts
Maintain optimal sample stock levels and coordinate with production for sample preparation
Develop and implement systems to track sample requests and measure conversion rates
Support marketing initiatives through efficient sample coordination
Customer Service & Account Management
Serve as the primary point of contact for customer inquiries, providing expert product knowledge and support
Build and maintain strong relationships with key accounts, stockists, and trade customers
Handle escalated customer concerns with professionalism and effective problem-solving
Collaborate with the sales team to support customer retention and business development
Administrative Leadership
Manage all incoming and outgoing correspondence, prioritising and delegating as appropriate
Maintain comprehensive filing systems, databases, and operational documentation
Support invoicing processes, purchase order management, and basic financial administration
Coordinate with the finance team on accounts receivable follow-up and credit control
Assist Directors with project coordination, research, and strategic administrative tasks
Manage office operations including supplies, equipment, and vendor relationships
Support team coordination and potentially supervise junior administrative staff as the business grows
Requirements & Skills
Essential
Minimum 3 years' experience in an operations, administrative, or coordination role, ideally within creative, retail, or manufacturing sectors
Proven track record of process improvement and operational efficiency gains
Exceptional organisational skills with the ability to manage multiple complex priorities
Strong analytical and problem-solving abilities
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with order management systems and CRM platforms
Excellent written and verbal communication skills with the ability to represent the company professionally
Understanding of international shipping, customs procedures, and logistics coordination
Self-starter with the ability to work autonomously and take initiative
High attention to detail with a quality-focused mindset
Desirable
Experience with accounting software (Xero, QuickBooks, Sage)
Knowledge of the interior design, home décor, or creative industries
Experience coordinating e-commerce operations
Basic financial administration or bookkeeping experience
Project management skills or certification
Previous experience managing or mentoring junior staff
What We Offer
A friendly, creative, and collaborative working environment
Opportunity to play a key role in a growing brand with a unique product offering
Competitive salary based on experience
Enhanced holiday entitlement
Professional development opportunities
The chance to shape operational processes and grow with the company
Potential for role progression as the business expands
How to Apply
If you are an experienced operations professional with a passion for efficiency, excellence, and creative industries, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.
Brand McKenzie Limited is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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