Job Description
About the Role:
The Ocean Freight Operator plays a crucial role in ensuring the smooth and efficient execution of ocean freight shipments. This position requires a strong understanding of ocean freight operations, documentation, and trade terms.
Responsibilities:
· Coordinate and manage ocean freight shipments from booking to delivery, ensuring timely and accurate execution.
· Prepare and process necessary documentation, including shipping instructions, bills of lading, customs declarations, and invoices.
· Liaise with shipping lines, customs brokers, and other stakeholders to ensure smooth shipment flow.
· Monitor and track shipments, providing updates to customers and resolving any issues that may arise.
· Negotiate freight rates and contract terms with shipping lines.
· Handle customs clearance procedures, including documentation and payment.
· Provide excellent customer service, addressing customer inquiries and resolving issues promptly.
· Stay updated on industry regulations, tariffs, and trade agreements.
· Assist in the development and implementation of process improvements to enhance operational efficiency.
· Collaborate with other departments within the company to ensure seamless communication and coordination.
·Analyze and report on key performance indicators (KPIs) related to ocean freight operations.
Qualifications:
· Minimum of 3 years of experience in ocean freight operations.
· Strong understanding of ocean freight documentation and procedures.
· Excellent organizational and time management skills.
· Attention to detail and accuracy.
· Good communication and interpersonal skills.