Overview
NFP | Permanent Full-time | $72k to $75k p.a. + Superannuation
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Opportunity
We’re seeking a Client Manager to join our fast-paced Ipswich Community Vet Clinic on a full-time basis.
Be among the first 25 applicants.
Responsibilities
* Lead and support the reception team (4+ team members) to provide exceptional customer service.
* Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
* Communicate effectively with other departments and share relevant information.
* Build strong client relationships through regular communication and support.
* Review and approve veterinarian recommendations for financial assistance per policy.
* Report on daily activities and suggest ways to improve processes.
Essential Skills And Attributes
* 4+ years’ experience in a similar client management or leadership role.
* Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
* Exceptional emotional intelligence and interpersonal skills to manage client escalations.
* Excellent problem-solving skills and ability to recommend process improvements.
* A positive, flexible, and versatile approach to work.
* Proven ability to build rapport with clients and team members.
We Offer
* A competitive remuneration package of $72k to $75k p.a. + Superannuation.
* Access to an independent Employee Assistance Program to support your wellbeing.
* Employee discounts on veterinary services.
How To Apply
If you're an inspiring leader excited by this role and ready to shape the future of animal welfare, we want to hear from you.
Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received.
Apply now.
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation leads the zero euthanasia movement nationally and supports our community with lifesaving resources. We operate community vet clinics and other programs to keep pets and people together.
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