Customer Service Leadership Role
We are seeking an experienced leader to join our team as a Customer Service Team Manager. In this role, you will lead a high-performing team and ensure regulatory compliance.
Key Responsibilities:
* Coach and motivate the team to enhance productivity and customer experience.
* Coordinate workloads to ensure efficient service delivery.
* Maintain accurate documentation and report on risk changes.
* Drive team development through training and collaboration.
* Prepare reports supporting key projects and decision-making.
* Oversee recruitment and onboarding of new team members.
* Act as a subject matter expert for complex queries.
Required Skills & Experience:
* Previous managerial experience in financial services or a related field.
* Strong interpersonal, communication, and organisational skills.
* Ability to work under pressure with a proactive approach.
* Effective decision-maker with strong information-gathering skills.