Overview
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£26,403 per annum plus fantastic benefits
Closing Date: 10th October 2025
In a Nutshell
We are actively seeking a Hotel Receptionist, or a Guest Services Assistant in our world, who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
Responsibilities
* Welcoming guests in a warm friendly and professional manner
* Carrying guests luggage to and from rooms
* Labeling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
* Supporting the front office team with check ins/outs
* Use of hotel buggy for transporting guests around the resort
* Maintenance and regular checks of hotel buggy and bicycles
* Management of the turning circle and top suite parking bays
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