Salary: £30,000 - 40,000 per year Requirements: Proven experience supporting Windows desktops and devices Strong hardware, software, and network troubleshooting skills; basic cabling knowledge Knowledge of Microsoft 365, Teams, Intune, and desktop applications Experience with security, patching, and compliance Able to explain technical issues to non-technical users Proactive, organised, and adaptable Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A) are a plus Responsibilities: Provide daily support for Windows desktops, laptops, mobiles, and MS 365 Teams Troubleshoot hardware, software, network issues, and basic cabling Support MS 365 apps, Intune, Teams, and collaboration tools Escalate complex issues with first-line support Manage device health, patching, and security Train users on MS 365 Teams features and best practices Maintain documentation of devices, configurations, and processes Assist with IT projects, deployments, upgrades, and service improvements Track IT assets, manage repairs, and software licenses Administer user accounts, shared mailboxes, and distribution lists Technologies: Hardware Support Microsoft 365 Network Security Windows Office 365 More: We are an ambitious Managed Service Provider (MSP) renowned for delivering high-quality IT services and solutions. Our aim is to help businesses optimise IT, enhance security, and ensure seamless connectivity. We are seeking a talented IT Support Engineer to join our team in Paddington, London. In this role, you will enjoy the benefits of a collaborative environment, focusing on delivering expert support and project solutions to our clients, with a salary range of £30,000–£40,000 based on experience. last updated 5 week of 2026