Team Leader | Outpatient | Competitive Salary | Private Healthcare | Full-Time | Brentwood
Our Patient Support Centre in Brentwood is recruiting for a Team Leader to work in their Self-Pay team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of the Senior Sales Lead is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team’s daily and monthly sales targets. To achieve this the Senior Sales Lead will;
Duties and responsibilities
1. Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets.
2. Manage the team’s call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI’s.
3. Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
4. Support Sales Manager to ensure the right people are in place to deliver targets
5. Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
Who we're looking for
6. Candidates should demonstrate strong operational sales skills and be able to lead and work effectively to agreed KPIs
7. Strongly target motivated
8. Be able to work effectively while operating within a national sales framework
9. Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting
10. Ability to innovate and streamline processes to reduce cost and duplication
11. Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
12. Swiftly understand the cause of challenges and be able to deliver the solutions
13. Balance the role demands and display excellent time management and prioritisation skills
14. Demonstrate understanding of data and the aligned required actions
15. Deliver required change, quickly and without disruption
16. Take personal ownership and responsibility to deliver solutions
Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-16:00. 37.5 hours per week
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
17. 35 days annual leave inclusive of bank holidays
18. Employer and employee contributory pension with flexible retirement options
19. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
20. Free Bupa wellness screening
21. Private medical insurance
22. Life assurance
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
23. Driving clinical excellence
24. Doing the right thing
25. Caring is our passion
26. Keeping it simple
27. Delivering on our promises
28. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.