Team Leader | Outpatient | Competitive Salary | Private Healthcare | Full-Time | Brentwood
Our Patient Support Centre in Brentwood is recruiting for a Team Leader to work in their Self-Pay team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of the Senior Sales Lead is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team's daily and monthly sales targets. To achieve this the Senior Sales Lead will;
Duties and responsibilities
* Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets.
* Manage the team's call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI's.
* Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
* Support Sales Manager to ensure the right people are in place to deliver targets
* Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
Who we're looking for
* Candidates should demonstrate strong operational sales skills and be able to lead and work effectively to agreed KPIs
* Strongly target motivated
* Be able to work effectively while operating within a national sales framework
* Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting
* Ability to innovate and streamline processes to reduce cost and duplication
* Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
* Swiftly understand the cause of challenges and be able to deliver the solutions
* Balance the role demands and display excellent time management and prioritisation skills
* Demonstrate understanding of data and the aligned required actions
* Deliver required change, quickly and without disruption
Take personal ownership and responsibility to deliver solutions
Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-16: hours per week
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* 'Spire for you' reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.