Job overview Every day, thousands of patients contact our NHS 999 service seeking urgent care advice. Behind those calls are experienced clinicians making important decisions that help ensure patients receive the right care, in the right place, at the right time. We are looking for experienced Paramedics/Nurses to join our Clinical Support Desk within the Clinical Coordination Centre, where you will play a vital role in supporting urgent care across the NHS. Working as part of a multidisciplinary team, you will monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. Using your clinical expertise, you’ll be required to make dynamic assessment decisions; supported through the effective use of Trust evidence based clinical telephone decision support software systems. This is a unique role where your clinical judgement directly supports patient safety and system flow across urgent care services. Please note that courses are scheduled to run monthly from May 2026. Advert Work within a team as an autonomous practitioner, providing high‑quality clinical telephone triage using decision‑support systems Assess incoming symptom‑based calls and determine urgency and priority. Provide evidence‑based clinical advice and support onward referral within the NHS. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care. Contribute to achieving national ambulance standards and local performance targets. Participate in team meetings and work with managers to maintain strong performance. Engage in monthly call audits and ongoing self‑reflection. Working for our organisation Benefits we offer: Full training and a range of courses which you can book locally. Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time). Automatic enrolment into the NHS Pension Scheme. Access to continual professional development within SCAS and the wider NHS. Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team. NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more. Ability to join our staff networking groups (as a member, ally or just for interest). Corporate Induction It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed. *Please note – depending on your role additional training may be required following on from your corporate induction. Detailed job description and main responsibilities If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career. You will need to work a range of allocated shifts covering 24 hours per day 365 days a year. Please see Job Description and Person Specification for full details on this role. For an informal discussion about the role please contact Rachael Cook CSD Manager - Bicester - [email protected] We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits