About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate, developing it into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
With our entrepreneurial approach and extensive network, we respond to opportunities and drive growth. At Queensway, we value agility and experience in real estate development, transforming assets operated by skilled teams across the UK, Europe, and East Africa.
About Point A
At Point A, we are defined by our mindset, not the market. We believe in thinking differently and innovatively, challenging sector leaders with our brand, products, and service. We are thoughtful, humble, honest, and committed to delivering heartfelt hospitality to all guests, regardless of their budget. Since 2017, this approach has made us one of the most successful new hotel brands, and we are looking for dedicated individuals to help us continue this success.
The Role
We are seeking Reception team members to support our team and guests at Point A Canary Wharf. The primary focus is ensuring every guest has an unforgettable experience.
Key Requirements
* Excellent customer service and problem-solving skills
* Auditing and banking end-of-shift reconciliations
* Supporting other hotel teams and ensuring effective shift handovers
* Passion for service and delivering memorable experiences
* Positive attitude and drive
* Desire for personal development
* Kindness, honesty, and community care
* Understanding of the industry and excellence standards
* Imagination and ability to maximize business potential
Must have the right to work in the UK and be able to commute to the property.
We offer:
* Attractive salary, 40-hour week contract
* Queensway Reward & Recognition Scheme
* Annual Awards Ceremony in London
* Friendly and supportive work environment
* Professional development and career progression
* Opportunities across the group, including coffee houses and support offices
* Team-building activities and social events
* Friends and Family rates at all properties
* 25 days of annual leave
Salary: £12.65 per hour
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