Company: Arvato Limited - Arvato CRM UK
Requisition ID: 28358
Customer Service Advisor (Part-Time Weekends)
16 hours per week (Saturday 9am to 6pm & Sunday 9am to 4pm)
Arvato, Slough
Salary: £20,400 pa (Pro Rata) retention bonus of £750 pension attractive benefits
Looking for additional hours to top-up your income? Available to work weekends? Come and join our lively professional team providing first class service to our customers at BMW (we call them our 'Weekend Warriors') in our state-of-the-art customer interaction centre in Slough.
If you have an engaging manner, are a great team player and are willing to learn, we'll provide all the training you need. We'll look to you to resolve diverse queries via telephone and many other channels – going the extra mile for customers as you understand their needs and rapidly resolve any issues. You'll build great relationships and quickly develop expert product knowledge – and we need people who can listen, think and act in a truly professional manner.
Experience of working in retail or a contact centre is desirable but not essential, you will be committed to outstanding customer service and effective at meeting deadlines. You will bring plenty of initiative, IT skills (including the Microsoft Office suite) and a flair for negotiating.
At arvato, we're proud, passionate and pioneering, with a working environment that brings out the best in you with an attractive employment package to match. With more than 50 years' experience of acting as a trusted global business outsourcing partner, we're here to make our clients' customers happy – and we recognise that having an engaged workforce is the best way to achieve this. Come and be part of something special.
Arvato employees enjoy a range of benefits including discounts at many shops and supermarkets, plus discounted travel and holidays.
Arvato is a trusted business outsourcing partner to the private and public sectors.
We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.
We design, deliver and differentiate customer service on behalf of some of the world's most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world's third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.
We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.