Overview
We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford. If you keep a cool head in crisis situations and care about others, this could be the job for you. Our call handlers are hardworking, enthusiastic, and must process information quickly and accurately to support patients, ensuring that data is accurately input into the Computer Aided Dispatch system while maintaining high levels of customer service. No clinical experience is required; all training and mentoring will be provided.
Responsibilities
* Answer operational calls that come into the EOC.
* Utilise the chosen clinical triage software system to prioritise calls as soon as possible.
* Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
* Provide pre‑arrival advice to callers where appropriate.
Qualifications
* Pass two online assessments.
* Pass enhanced background checks.
Benefits
We welcome flexible working requests and support employees in balancing work with caring responsibilities, family commitments, further learning and other interests.
EEAST values
We aim to represent and value the diversity of our local communities, and positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
Contact
For further details or informal visits: Name: Kylie Joy
Job title: Call handler Team Leader
Email address: kylie.joy@eastamb.nhs.uk
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