Transaction Manager - Mercedes-Benz of Poole
An opportunity has arisen to join the Poole team as a Transaction Manager. The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty.
The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown. Responsibilities will include, part exchange valuations, finance package tailoring and delivering sales results for the branch.
Main Duties and Responsibilities:
Provide class leading customer service
Ensure sales process is adhered to
Distribute and manage lead with sales executive
Have detailed knowledge of every enquiry
Encourage appointments at the showroom
Second face every customer
Ensure follow up after enquiry, in line with Sandown SLAs
Produce finance quotes and proposals
Appraise part exchanges and provide valuations
Assist with the sale of the car, accessories, paint protection and insurance products
Close sales
Report to line manager on deal by deal basis on all income generated
Conduct regular diary reviews
Mentor and develop team of Sales Executives
Identify renewal opportunities from existing Sandown customers
You will require : a high level of attention to detail; be FCA accredited: knowledge of finance and related systems; knowledge of insurance products; Understanding of car valuations and advanced negotiation skills.
The showroom is open from 8.00 - 18.30 Monday to Friday, Saturday 8:30 17:00 and Sunday 10:00 16:00. Weekend work on a rota basis will be required however; a 5-day week will be worked.
Total: 42.5 hours per week
Benefits:
Up to 25 Days annual leave plus bank holidays
Pension Scheme with employer contributions
Employee Assistance Programme
Eye care Vouchers
Cycle to work scheme
£400 Employee referral scheme
Life Assurance Policy
Staff Discounts MOTs and Repair
Staff Retail Purchase Scheme
Accredited Mercedes-Benz training and qualifications
Bereavement leave
Sick pay
Company car
Company events
Experience:
vehicle sales and finance: 2 years (required)
Licence/Certification:
Driving Licence (preferred)
Work authorisation:
United Kingdom (required)
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