EMBERWOOD HEAD WAITER
SALARY: £13.75 per hour + Tronc (Approx 3-4k per annum)
FULL TIME 40 hours (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS
Emberwood
is a destination restaurant at the heart of Francis Hotel Bath, rooted in
Bath and inspired by its people. The restaurant welcomes both hotel guests
discovering the city and locals who return time and again, drawn by a shared
appreciation for warm hospitality and thoughtful food.
At Emberwood, we believe great hospitality is built on meaningful
connections. Connections between our teams, our guests, and the trusted
partners and suppliers who support us every day. These relationships shape
how we work together, how we care for others, and how we create experiences
that feel genuine, generous, and memorable.
Our approach is centred on pride in the everyday. From the first welcome to
the final farewell, excellence is evident in the details, with care and
consideration for every plate, every service, and every interaction.
Since opening, Emberwood has attracted attention from leading voices in
food and hospitality. The restaurant is listed in the Michelin Guide 2025 and
has been reviewed and featured by respected critics, including William
Sitwell and Tom Parker Bowles. Emberwood has also welcomed visits from
figures such as Marco Pierre White, reflecting the growing confidence in its
offer.
Emberwood is part of Sir Richard Sutton Ltd, a family-owned hospitality
business that takes a long-term view, investing in quality and care while
building something that lasts. We aim to create environments where teams feel
supported, trusted, and proud of the experience they create together.
Here are just some of the benefits you can enjoy when you
join us:
·
Free and discounted hotel breaks - From the
first day of service, you can benefit from a free break of one or two days in
any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,
your family and your friends are also entitled to discounted stays across all
of our hotels including dining in our restaurants.
·
Heka benefits platform – your access to Heka
begins from day one and is pre-loaded with a balance of £150 to use against a
wide range of wellness focussed products, experiences and schemes including
health cash plans and gym memberships.
·
Salary sacrifice schemes including cycle to
work, tech and electric vehicles (T&Cs apply)
·
Enhanced Maternity and Paternity Leave (26 weeks
at 90% for expectant mothers, four weeks leave at 90% for fathers)
·
Annual social and celebration events.
·
Learning and Development - An extensive range of
training opportunities are available to facilitate your personal development
including our in-house Catalyst Aspire and Inspire programmes and external
study sponsorship.
·
Wisdom Wellbeing - A confidential, 24/365
service offering CBT, therapy, up-to-date information, support and advice on a
broad range of subjects.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms for uniformed positions.
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported
and help direct the members of the team in being prepared for service. They
will be extremely passionate about food and beverage, supporting the Managers
in training the team and arming them with all the tools to succeed during
briefings. They will be responsible for encouraging the team to remain service
and guest focused.
They will be the right-hand person of the Management team during
service, as well as ensure all preparations leading up to those services are
exact and precise. They will also be encouraged to deliver magic moments,
empowering the team to deliver an exquisite experience to the guest and be
proactive in ensuring all public areas and spaces should be looked after.
They should have at least 2 years of full-time experience in a
comparable position and environment. It is essential they are guest focused and
recognise that the team will be responsible for delivering an exquisite
experience. As such, training and shaping the team is fundamental in being able
to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and experiences.
Ensure the preparation and delivery of service is at the highest
standards in relation to our offering.
Assist with training of staff in the consistent delivery of the order of
service, menu knowledge and elevating the guest experience.
Complete individual tasks assigned by the restaurant manager or line
manager
Compliant with Health and Safety Standards, built in to deliver
exquisite experiences for guests.
Run a section in the restaurant, lounge
or terrace with enthusiasm, energy and personality.
Oversee all sections accorss Emberwood
and support the team in delivery of the product to a high standard
Responsibility for the correct opening or close-down of the restaurant
Leadership though energy and enthusiasm for the environment and brand to
create a positive feeling for all staff and guests.