Job summary
Part Time Receptionist
20 hours per week
Monday 8:30 – 16:30
Thursday 14:30-18:30
Friday 08:00-17:30
Newent Doctors Practice has an exciting opportunity for a part time receptionists to join our expanding doctors practice in Newent, which is just 8 miles from the city of Gloucester on the edge of beautiful Gloucestershire. We are looking for a enthusiastic, committed and highly motivated individuals to join our reception team.
A GP receptionist is an essential part of the team and is much more than booking appointments and our receptionist is often the first person who will offer support and help to our patients. Working as part of the practice team you will also be responsible for supporting Doctors, Nurses and other clinicians to ensure the smooth running of their clinics.
Main duties of the job
Applicants need to be very patient focused, approachable, possess excellent communication skills, and a team player with personal integrity and loyalty. IT skills are essential
We are ideally looking for an enthusiastic person with existing reception skills, who are flexible, willing to cover colleagues leave when required. You are welcome to apply if you do not have experience, as a complete training programme will be provided.
About us
Newent Doctors Practice is a ten General Practitioner Practice with approximately 12000 patients. We have a team of 42 staff including Receptionists, Dispensers, Practice Nurses, Phlebotomist's, Clinical Pharmacists and Healthcare Assistants, Secretarial and Administrative Staff, Reception Manager and Practice Manager. We are part of the Tewkesbury, Newent, Staunton and West Cheltenham Primary Care Network (TWNS).
Job description
Job responsibilities:
* Receiving patients who have appointments with members of the practice team
* Process computerised appointment requests from patients by telephone and in person
* Deal with urgent and routine visit requests and pass on requests to doctors or district nurses in a timely manner
* Perform scanning and coding duties as part of the paper management system
* Be able to cover all reception positions as necessary
* To have a thorough knowledge of all Practice procedures
* To work in accordance with written protocols
* Pulling/filing notes and computer printouts for surgeries and visits when necessary
* Filing post in medical records or elsewhere, when required to do so
* Fax and photocopy as requested
* Have working knowledge of telephone/bleep system, during and after hours
* Ensure building security have thorough knowledge of doors/windows/alarm
* Any other tasks allocated by managers
Person Specification
Personal Skills and Attributes - Essential
* Good communication skills
* Ability to develop effective relationships with colleagues and outside agencies
* Ability to maintain confidentiality
* Ability to work as part of a team.
Qualifications- Essential
* A good standard of general education
Desirable
* A formal NVQ Level 3 would be desirable
* A good working knowledge of medical terminology is desirable.
Experience- Essential
* Working as part of a team
* Providing a customer based service
* Basic computer experience
* Ability to work within a pressurised environment on a daily basis.
Desirable
* Working in a medical environment
* Experience of working in front line customer service
* Provision of health care advice and information to patients
* Computer Literacy with a good working knowledge of Microsoft, SystmOne or Vision etc
Job Types: Part-time, Permanent
Pay: £12.25 per hour
Expected hours: 20 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person
Application deadline: 31/08/2025