Overview
Would want your own friends and family to experience. That’s what this job is all about - helping patients being discharged from hospital have a safe journey home, ensuring their abode is liveable, that they have everything they may need as well as manage and reduce the risk of needing another hospital visit. Your days will be spent speaking to and supporting patients and medical staff so that the hospital can run smoothly and assess patients as quickly as possible. Your experience will allow people who have been in hospital to have their independence. The people you support will come from all kinds of backgrounds. This role will have a huge impact on our service users’ day.
Important note: This role does not involve personal care. You will not be responsible for bathing, cleaning or administering medications of our service users.
Responsibilities
* Speaking with healthcare professionals about the support patients require
* Driving to different locations including hospital, doctor surgeries, pharmacies, shops and patients’ homes using BRC vehicles
* Offering both emotional and practical support to people using our service
* Helping to assess our service users’ future needs and help develop, create and signpost to relevant agencies and community groups for support/engagement
* Ensuring our systems are updated so that we can track what support has been offered to patients
What you’ll need
* A full manual UK driving licence
* The Right to Work in the UK; sponsorship is not available
* A caring, empathetic nature to offer the best support, whether on the phone or face to face
* Basic IT knowledge; training will be provided on BRC systems
* An understanding of the services the NHS provide to offer advice and guidance to our service users
* Driving: Full UK Manual Driving Licence Required (held for a minimum of 2 years)
About the role and application
The hospital wards will refer a patient to us; they may ask for us to take the patient home, or ensure heating is on and there is food in the fridge prior to discharge. You may be asked to collect prescriptions, ensure there is food in the house, perform light household tasks and make sure they know who to contact should they need more help. We take people home from hospital, assess their needs and offer support and guidance 24 hours when applicable. A full Job Description and Person Specification are available for download. Closing date for applications is 16 September 2025. Early application is encouraged as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance.
Benefits
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days
* Pension scheme: Up to 6% contributory pension
* Flexible working: We do our best to accommodate your preferred work style
* Learning & Development: Wide range of career opportunities + comprehensive learning
* Discounts: Access to Blue Light Discount Card and employee benefits platform
* Wellbeing Assistance: Access to mental health and wellbeing support
* Team Working: Champion our mission in a collaborative team
* Cycle2Work: Lease a bicycle through the scheme
* Season ticket loan: Interest-free loan for commuting expenses
We are proud to participate in the Disability Confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. The British Red Cross values a diverse and inclusive environment and supports staff and volunteers to bring their true selves to work without discrimination. We do this through regular data reporting and the support of our internal networks.
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