Commercial ULR File Handler – Small Claims (Litigated & Non-Litigated) Location: Hybrid / Office-based Salary: Competitive Excellent Benefits Are you an experienced legal professional with a background in insurance and litigation? We're currently recruiting for a motivated and detail-driven Commercial ULR File Handler to join a growing, dynamic team specialising in both litigated and non-litigated small claims. The Role: This is a fantastic opportunity to manage a caseload of commercial uninsured loss recovery (ULR) files. You will be responsible for progressing claims efficiently and effectively, ensuring all clients and partners receive a high standard of service and legal support. Key Responsibilities: Take ownership of a caseload of ULR small claims (litigated and non-litigated). Progress claims promptly, following internal procedures and using the Case Management System. Assess losses to ensure appropriate action and professional advice are provided throughout. Maintain excellent communication with clients and keep them updated on claim progress. Achieve and exceed individual performance and productivity targets. Handle incoming post, calls and emails in a timely, professional manner. Ensure brokers and commercial clients are kept informed on case developments. Provide ongoing support and assistance to file handlers and other team members. Experience & Skills Required: Prior experience in insurance and litigation is essential. Strong organisational skills with the ability to manage a busy caseload. Excellent client care and written/verbal communication skills. Proficient in using case management systems. Self-motivated and capable of working independently. Comfortable engaging with stakeholders at all levels. Why Join Us? You’ll be part of a collaborative team within one of the UK’s leading providers of legal and insurance services, working in a professional, forward-thinking environment where your development and well-being are a priority. What’s in it for You? 25 days’ holiday (plus bank holidays) with option to buy/sell Hybrid working model Volunteer days & matched charity fundraising Medicash plan – claim back for dental, physio, and optical care Life Assurance – 4x salary Pension scheme Wellbeing initiatives & support Ongoing training and development Regular funded social events Dress for your day policy They are committed to creating an inclusive and supportive workplace that celebrates diversity. Applications are encouraged from all backgrounds. This is a fantastic opportunity for someone passionate about making an impact in the legal sector. If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.