Resident Services Manager /Tenancy Manager / Tenancy relationship & Service Manager Location: Central Reading (Office-Based 5 Days per Week) £30k basic salary Are you an experienced property professional with a passion for delivering exceptional resident experiences and managing tenancy operations to the highest standard? We are looking for a proactive and customer-focused Resident Services Manager to join a fast-growing residential property business within the Private Rented Sector (PRS). This is an exciting opportunity to play a key role in delivering outstanding tenancy services across the full resident lifecycle while supporting a high-performing and collaborative team. This role is fully office-based, Monday to Friday, from our Central Reading office. The Opportunity As Resident Services Manager, you will be responsible for ensuring a seamless and positive experience for residents from move-in through to move-out. You will oversee tenancy administration, legal compliance, resident communications, and customer service delivery, ensuring every interaction reflects professionalism and care. You will work closely with internal teams including Lettings, Maintenance, and Customer Services to deliver a joined-up resident journey while helping to drive service improvements and operational excellence. Key Responsibilities Resident Services Management Manage all aspects of the resident lifecycle including move-ins, tenancy renewals, and move-outs Issue and manage legal notices in line with current UK legislation Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications Conduct and follow up on mid-term property inspections Customer Service & Resident Support Deliver responsive, professional, and empathetic support to residents throughout their tenancy Handle resident queries and complaints effectively, escalating where required Maintain clear, consistent communication to ensure an excellent resident experience Compliance & Documentation Ensure all tenancy documentation is accurate, compliant, and up to date Maintain records and internal systems in line with legislation and company policies Collaboration & Operational Support Work closely with Customer Service Coordinators and wider operational teams Support service improvements and operational efficiencies across the resident services function Liaise with Maintenance and Lettings teams to ensure seamless service delivery Data & Reporting Maintain accurate tenancy data and records Use reporting and data insights to identify trends and opportunities for improvement About You We are looking for someone who combines strong tenancy knowledge with excellent customer service and organisational skills. You will ideally have: Experience in residential tenancy management, lettings, or property administration Strong understanding of UK tenancy legislation and compliance requirements ARLA qualification (or willingness to work towards one) desirable Excellent written and verbal communication skills Exceptional organisation and attention to detail A proactive, solutions-focused mindset Confidence working independently and making informed decisions Strong collaboration skills and a team-first approach Comfort working within a data-led environment Ambition to grow within a scaling and fast-paced business Why Apply? This is a fantastic opportunity to join a growing and ambitious organisation within the BTR (build to rent) residential property sector where your contribution will have real impact. Youll be joining a business that values collaboration, professionalism, and delivering exceptional customer experienceswhile offering genuine opportunities for progression and development. If youre ready for your next challenge in Resident Services and want to be part of a growing success story in Central Reading, wed love to hear from you. Apply today.