Job DescriptionAgilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS.The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.The position will be based in our Cheadle Agilent Office (hybrid model).Principle Duties/Responsibilities:Provide high level of technical application support related to our Agilent's solutionsRemote troubleshooting on instrument hardware, software, consumables as well as applicationsDocument customer interactions using our internal ticketing systems and align with company processes for complaint handlingWork closely with field and repair center teamsProvide consolidated feedback to sales and field teams regarding customer issuesDevelop technical resources for customersProvide external scientific trainings on Agilent's Genomics solutionsQualificationsBachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experienceLab experience is requiredExperience with molecular biology and automation is highly preferredPrevious customer-facing experience is a plusFluent in English, additional languages (French, Spanish or Italian) are highly preferredExcellent interpersonal communication and presentation skillsA passion for sharing scientific knowledge with customers and colleaguesWe offer:Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.An opportunity for you to grow within a world-class company to develop your skills.An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.A dedication to work/life balance.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:OccasionalShift:DayDuration:No End DateJob Function:Services & Support
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