Overview
Join to apply for the Customer Service Advisor role at South Bay Center for Counseling/Community Development.
Location: Remote (UK-based), Candidates must be from Dorset, Somerset or Wiltshire — training will be held locally.
Hours: Monday to Friday, 9:00am – 5:30pm, with occasional Saturday mornings on a rota basis.
Start Date: Mid/Late October
Contract: Full-time, Permanent
What You’ll Do
* Handle inbound calls, emails, and customer queries with a professional and helpful approach.
* Process new orders, order amendments, rebates, and refunds accurately and efficiently.
* Liaise with courier partner (DHL) to track deliveries, resolve delays, manage product enquiries, and handle complaints.
* Build a thorough understanding of the website and product range to confidently support customers.
* Maintain accurate records of customer interactions and order updates.
* Work collaboratively with colleagues to ensure a smooth and positive customer journey.
What We’re Looking For
* Proven experience in a customer-facing role (either phone-based or face-to-face).
* Strong communication skills, particularly over the phone, with a clear and friendly manner.
* Confident using computers, online portals, and business systems.
* Excellent attention to detail, especially when inputting customer and order data.
* A proactive, self-motivated approach with the ability to work independently.
* A flexible team player who can adapt to changing priorities.
* An interest in food and cooking is desirable but not essential.
What We Offer
* Fully remote position from home.
* Structured Monday–Friday hours (9am–5:30pm), with occasional Saturday mornings on a rota.
* Supportive team environment with training provided.
* The chance to work with products you’ll be proud to represent.
For further info please apply now or reach out to us on 01258 458 695.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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