Customer Service Administrator
Salary: £23,000-£26,000 DOE Hours: Full Time - 37hrs per week Mon-Fri Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Permanent
OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK's most trusted energy sales solution provider.
We are looking to recruit a Customer Service Administrator to join our small and supportive Commissions team. Reporting to our Commissions Team Leader, you will be responsible for working with energy suppliers to ensure timely payments, formatting commission reports and dealing with external queries. If you are hardworking, enjoy working in a team and keen to grow and develop within a challenging but rewarding environment, we want to hear from you!
Role Highlights:
Complete partner support including reporting
Forecasting, dealing with queries and calculating payments
Energy supplier reporting, identifying any overdue payments
Build and maintain excellent internal and external relationships
Champion and lead by example - demonstrating our company values in everything you do
Candidate Requirements:
Previous Experience In Customer Services And Administration Required
A willingness to learn and develop
The ability to work effectively within a team and independently
Good attention to detail and production of high accuracy work
Working knowledge of Excel (vlookup's essential)
Numeracy skills - GCSE Grade A-C/9-4
Working knowledge of Sage Accounts or similar desirable
Experience in the Utilities industry also desirable but not essential
Benefits
OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee's quality of life and wellbeing*. Here's a breakdown:
Supportive Team Environment: Collaborate with a friendly and driven team
Hybrid Working: Enjoy flexibility with remote working and office days
Competitive Salary + Bonus: Rewarding pay with performance incentives
Career Development Opportunities: Access to ongoing learning and clear pathways for progression
Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plans
Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)
* Some benefits are subject to length of service
Ready to be part of a forward-thinking company in a supportive and rewarding role? Apply now to join the OnlineDIRECT team! #J-18808-Ljbffr