Responsibilities (including but not limited to the following):
* Respond to escalated issues from CSE and Remote Support teams in a timely fashion
* Ownership and follow up of pending issues to resolution
* Management of Multi-tenant hosted Citrix platform in a team based environment.
* Respond and action alerts from centralized management system to maintain health of platform
* Management of VMware virtualized environment in a team-based environment.
* Management of Multi-tenant hosted Exchange platform in a team based environment.
* Management and maintenance of physical datacenter resources.
* Work with vendors and other services providers to resolve client escalated issues
* Provide off hours support on a rotating schedule every 2-3 months as escalation for helpdesk team.
* Have high interaction with Helpdesk team fostering positive and effective working relationship
* Provide weekly status updates on outstanding tickets and current projects
* Must be able to cover a range of shifts between 7am – 6pm, including during colleague holidays and sickness
Skills:
* Advanced Knowledge of Microsoft Windows Server 2012/R2/2016 Active Directory and Exchange 2013/2016 and Office 365.
* Hands on experience working with Cisco Call Manager (Cisco UCSC)
* Strong understanding of networking concepts TCP/IP LAN/WAN DHCP DNS Routing Switching and Firewalls
* Solid working knowledge of Citrix Xenapp 7.x
* Knowledge of mobile device management software (Intune)
* Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast.)
* Familiar with Storage Area Networks (Nimble and PureStorage) and Virtualization (vCenter)
* Familiar with public cloud hosting platforms (Azure and AWS)
* Scripting knowledge (VB Batch WSH PowerShell)
* Linux experience would be advantageous
* Highly logical thinker and skilled in identifying root cause of problems.
* Must be able to work both independently with limited supervision and in project team oriented work groups.
* Must be able to work in a multicultural environment and must be seen as an ambassador of goodwill.
* Must have availability to work nights and some weekends should the need arise
Qualifications:
* AS Degree required BS/BA Preferred in MIS Computer Science or similar focus
* Microsoft Certified (MCSE) a plus
* VMWare Certified (VCP VCA)
* Minimum 3-5 years of experience in a systems administration role
The benefits package consists of:
* Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
* Gym discount
* Life insurance
* Comprehensive travel insurance for you and your family in line with scheme rules
* Confidential well-being and counselling support
* Competitive Compensation
* Contributory pension scheme
* Company events
* Private Medical and Dental Insurance
If you feel you have the necessary experience to go forward for this role, please apply now. We'd love to see your CV.