IT Service Manager
Type: Permanent
Salary: £100,000 - £120,000 + Bonus
Location: London (Hybrid - 3 days onsite)
A leading organisation in the financial services sector is seeking an experienced IT Service Manager to join its London-based team. This strategic leadership role reports directly to the Head of Service Management and oversees a team of Operations and Systems Analyst.
The company is undergoing a transformation, placing technology at the core of its operations to enhance service delivery and operational efficiency.
Key Responsibilities:
* Lead and evolve IT service operations in line with ITIL best practices.
* Drive continuous improvement across service management processes and tooling.
* Collaborate with cross-functional teams to optimise service delivery.
* Mentor and manage teams, fostering a culture of accountability and professional growth.
* Shape and implement strategic roadmaps for IT service operations.
Requirements:
* Proven experience leading IT service operations in complex, multi-vendor environments.
* Strong background in managing services across on-premises, cloud, PaaS, and SaaS platforms.
* Expertise in ServiceNow, particularly in ITIL-aligned configuration and reporting
* Track record of delivering strategic service management initiatives.
* Experience in regulated industries such as financial services or insurance is advantageous.
Why Join?
This is a rare opportunity to influence the future of IT service delivery within a well-established and forward-thinking organisation. You'll play a key role in defining and executing the roadmap for service operations in a dynamic, large-scale environment.
Desired Skills and Experience
IT Service Manager
Type: Permanent
Salary: £100,000 - £120,000 + Bonus
Location: London (Hybrid - 3 days onsite)
A leading organisation in the financial services sector is seeking an experienced IT Service Manager to join its London-based team. This strategic leadership role reports directly to the Head of Service Management and oversees a team of Operations and Systems Analyst.
The company is undergoing a transformation, placing technology at the core of its operations to enhance service delivery and operational efficiency.
Key Responsibilities:
* Lead and evolve IT service operations in line with ITIL best practices.
* Drive continuous improvement across service management processes and tooling.
* Collaborate with cross-functional teams to optimise service delivery.
* Mentor and manage teams, fostering a culture of accountability and professional growth.
* Shape and implement strategic roadmaps for IT service operations.
Requirements:
* Proven experience leading IT service operations in complex, multi-vendor environments.
* Strong background in managing services across on-premises, cloud, PaaS, and SaaS platforms.
* Expertise in ServiceNow, particularly in ITIL-aligned configuration and reporting
* Track record of delivering strategic service management initiatives.
* Experience in regulated industries such as financial services or insurance is advantageous.
Why Join?
This is a rare opportunity to influence the future of IT service delivery within a well-established and forward-thinking organisation. You'll play a key role in defining and executing the roadmap for service operations in a dynamic, large-scale environment.