Overview
Vacancy title: Infrastructure Engineer
Location: Cardiff
Directorate: Rural Affairs
Branch: RPW IT
Responsibilities
* Administration, maintenance, and troubleshooting of Azure public cloud-hosted components and systems, covering Infrastructure as a Service, Platform as a Service and Software as a service.
* Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practice, modern standards, and product lifecycles.
* Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services.
* Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable.
* Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service.
* Analyse patterns and identify trends in support requests to resolve systematic problems in systems, processes and services.
* Manage, document, and implement changes in accordance with Change Management processes as required.
* Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team, and implement new standards such as Secure by Design.
* Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures.
* Ensure major or urgent incidents (P1) are escalated via the service desk and communicated to stakeholders, working with other teams and third parties as necessary to facilitate resolution and recovery.
* Work with other IT teams to ensure a smooth service transition of new systems into actively supported services.
* Perform system maintenance, security patching, handle security incidents and production go-live activities, which may involve working outside of normal service window hours.
* Future opportunities as the team size grows to manage staff and their development.
Qualifications and Skills
* Desirable experience in IT infrastructure concepts and support of mission-critical enterprise IT systems using technologies such as:
o Azure Cloud IaaS, Azure Cloud PaaS & SaaS
o ESRI Enterprise Mapping Software
o Powershell scripting and automation
o MABS Backup systems
o Citrix & AVD Desktop Management
o Office 365 Admin Centre
o Microsoft Entra ID management
o MS Intune management
o Azure Sentinel
o System Centre Tools
o SQL scripting
o Microsoft Azure networking
o Aware of Microsoft .NET runtimes
o Atlassian product suite
* Ability to build, configure, administer, and support infrastructure technologies and solutions including cloud computing (IaaS, PaaS, SaaS).
* Strong communication skills and the ability to work with a wide range of people using different methods.
* Organised with good planning skills to ensure timely delivery of high-quality outputs.
Additional information
Note: This description focuses on role responsibilities and requirements. Public-facing application-process details and diversity information have been omitted as non-essential to the job description itself.
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