We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
Role & Responsibilities
* Working through a backlog of guarantee schemes
* Processing cards
* Warranty administration
* Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
* Build sustainable relationships and engage with customers by going the extra mile
* Collaborate with team members and field engineers
* Provide tailored advice and recommendationsMaintain accurate records on the internal systems providing a clear and concise audit trail
* Meet personal/team performance targets
Knowledge and Experience Required
* Experience in a customer service and administrative role
* Excellent written and verbal communication skills
* Attention to detail and excellent organisation skills
* Service-orientated with an empathetic and pragmatic approach
* Resilient, find solutions to day-to-day challenges
* Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
* Ability to work with Microsoft Office 365
Additional Information
9 am 5 pm Mon Fri (Hybrid working up on successful training)
£15.38 per hour
Paid Weekly
Location: Trafford Park
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