Overview
Facilities Helpdesk & Compliance Manager role at Butlin's, Bognor Regis, United Kingdom.
Responsibilities
* Lead the Facilities Helpdesk team in coordinating all technical and housekeeping jobs for the resort, ensuring prioritisation and timely completion of maintenance and repair work.
* Collaborate with the Facilities Head of Department, wider Facilities team, Resort Duty Managers and other department leaders to align on priorities and action plans.
* Manage day-to-day compliance across the resort and ensure adherence to Health & Safety regulations in line with Butlin’s policies and legislation.
* Liaise with all resort contractors, conduct meetings and briefings, and follow through on action plans.
* Recruit, train, and develop the Facilities Helpdesk team, maintaining a culture of guest focus and high standards.
* Provide regular 1:1s and PDP discussions to support team development and career progression at Butlin’s.
* Operate in a fast-paced environment using in-house systems for planned preventative maintenance and reactive jobs across all areas of the resort.
About You / Qualifications
* Passionate leader with experience in maintenance, construction or facilities in a detail-led environment.
* Excellent communication skills and ability to engage with teams at all levels; proactive and solution-oriented.
* Curious mindset, not afraid to challenge the status quo, with strong problem-solving abilities and the ability to work independently and as part of a team.
* Experience in leading and developing a team, with regular coaching and development discussions.
* Passionate about delivering guest experiences and continuously seeking improvements.
Work Details
Butlin’s resort is open year-round. Typical hours are 40 hours per week, 5 days over 7, with shifts between 8am and 10pm.
About Butlin's
Butlin’s is focused on fun, excitement, and adventure with a culture built on three values: Create Smiles, Get Stuck In, and Cares For Each Other. We aim to provide Altogether More Entertaining and Fun Breaks for guests.
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